Thank you for purchasing from NOVAPEPX.
Due to the nature of our research-use products, including their sensitivity to storage, handling, temperature, contamination, and chain-of-custody considerations, NOVAPEPX maintains a limited returns and refunds policy.
By placing an order with NOVAPEPX, you acknowledge and agree to the terms outlined below.
1. Research Use Only
All products sold by NOVAPEPX are provided strictly for laboratory and scientific research purposes only.
Our products are not intended for human or animal consumption, self-administration, diagnostic use, therapeutic use, or any other application outside legitimate research.
Because research materials may be affected by storage and handling conditions after leaving our facility, we cannot accept products back into inventory once they have been shipped except where specifically authorized under this policy.
2. All Sales Are Generally Final
Due to the nature of research materials, all sales are generally final once an order has been processed and shipped.
We do not accept returns based on:
Change of mind
Ordering the wrong product
Accidental or duplicate orders
Experimental results that do not meet the customer’s expectations
Improper storage or handling after delivery
Products that have been opened, unsealed, altered, or used
Changes in research plans or requirements
NOVAPEPX cannot resell or restock research materials after they have left our controlled fulfillment environment.
3. Damaged Products
If your order arrives damaged, please contact NOVAPEPX within 48 hours of delivery.
Your claim should include:
Your order number
A description of the damage
Clear photographs of the shipping package
Clear photographs of the affected product
Photographs of the product label and packaging
We may request additional information or photographs when necessary to evaluate the claim.
If the damage is confirmed to have occurred during shipment, NOVAPEPX may, at its discretion, provide a replacement or issue a refund for the affected product.
4. Incorrect or Missing Items
If you receive an item that differs from what you ordered, or an item is missing from your shipment, please contact us within 48 hours of delivery.
Please provide:
Your order number
A description of the discrepancy
Photographs of the package and its contents
Photographs of the product labels, when applicable
After verification, NOVAPEPX may provide a replacement for the incorrect or missing item or issue an appropriate refund.
5. Order Cancellations
Orders may be cancelled before they are processed for shipment, subject to confirmation by NOVAPEPX.
Once an order has been processed, packed, or shipped, cancellation may no longer be possible.
If an eligible cancellation is approved, the refund will be issued to the original payment method.
Processing times may vary depending on the payment provider or financial institution.
6. Products That Have Been Opened
For product integrity and research-use compliance reasons, NOVAPEPX does not accept returns of products that have been:
Any unauthorized return may be refused.
7. Refunds
When a refund is approved, it will generally be issued to the original payment method used for the purchase.
NOVAPEPX does not control the processing time of banks, credit card providers, payment processors, or other financial institutions.
The time required for the refund to appear in your account may therefore vary.
8. Return Authorization
No product should be shipped back to NOVAPEPX without prior written authorization.
If a return is approved, NOVAPEPX will provide the applicable return instructions.
Unauthorized returns may not be accepted, inspected, or refunded.
9. Shipping Costs
If a return or replacement is approved because of an error attributable to NOVAPEPX, the company may cover reasonable shipping costs associated with resolving the issue.
For any other approved return, the customer may be responsible for return shipping costs.
10. Carrier Delays, Customs, and Import Restrictions
NOVAPEPX is not responsible for delays, seizures, refusals, or other issues caused by customs authorities, import restrictions, carrier delays, incorrect shipping information, or regulations applicable in the destination country or jurisdiction.
Customers are responsible for determining whether the purchase and importation of research materials is lawful in their jurisdiction.
11. Quality and Product Documentation
NOVAPEPX may provide product documentation, including Certificates of Analysis (COAs), batch information, or other laboratory documentation where applicable.
Such documentation is provided for research and verification purposes and does not change the Research Use Only designation of our products.
12. Contact Us
For questions regarding an order, damaged shipment, incorrect item, or refund request, please contact NOVAPEPX through the contact information provided on our website.
Please include your order number whenever contacting our support team.
NOVAPEPX
For Laboratory Research Use Only. Not for Human or Veterinary Use.
